Durlby Fix It

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Return and Refund Policy

Effective Date: March 4, 2025

Last Updated: March 4, 2025

Durbly Fix It Logistics, LLC (“Company,” “we,” “us,” or “our”) is committed to providing reliable transportation and logistics services. This Return and Refund Policy outlines the terms under which customers (“Client,” “Customer,” or “User”) may request refunds or service adjustments. By engaging with our services, you agree to the terms outlined below.

1. Eligibility for Returns and Refunds

We do not offer refunds for successfully completed transportation and logistics services. However, under certain circumstances, refunds or service adjustments may be considered if:

• A service was not completed due to a fault on our end.

• There was a billing error, such as duplicate charges.

• A cancellation request was made before the shipment or service processing began (subject to applicable fees).

1.1 Non-Refundable Services

The following situations are not eligible for refunds:

• Delays caused by weather conditions, road closures, traffic, strikes, or force majeure.

• Incorrect information provided by the customer resulting in a failed delivery.

• Cancellation of services after dispatch.

• Customer dissatisfaction not due to a service failure on our part.

2. Service Cancellation Policy

• Before Dispatch: Customers may cancel a service request before the dispatch process begins. Refunds, if applicable, will be issued after deducting any administrative or processing fees.

• After Dispatch: If a service is canceled after dispatch, a refund will not be issued.

3. How to Initiate a Return or Refund Request

To request a refund, cancellation, or service adjustment, customers must:

1. Contact Customer Support via email at support@durblyfixitlogistics.com or by calling (855) 534-4827 within 48 hours of the service issue.

2. Provide the following details:

• Full Name and Contact Information

• Service Reference Number or Invoice ID

• Reason for the Refund or Cancellation Request

• Supporting Documents (if applicable)

4. Refund Processing Time

• Approved refunds will be processed within 5-10 business days to the original payment method.

• Refunds for transactions made via credit card, bank transfer, or online payment services may take additional time based on bank processing policies.

5. Modifications and Disputes

• Durbly Fix It Logistics, LLC reserves the right to modify or reject refund requests based on internal investigation and service records.

• Any disputes regarding refunds must be resolved through our customer service team before legal action.

• Customers may escalate unresolved disputes to a mediator or arbitrator in accordance with California state laws.

6. Contact Information

For further assistance, please contact:

Durbly Fix It Logistics, LLC

Bay Area, California

Phone: (855) 534-4827

Email: support@durblyfixitlogistics.com

Website: www.durblyfixitlogistics.com

• LinkedIn: linkedin.com/company/durblyfixitlogistics

• Facebook: facebook.com/durblyfixitlogistics

• Instagram: instagram.com/durblyfixitlogistics

By using our services, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.

Terms and Conditions

Effective Date: March 4, 2025

Last Updated: March 4, 2025

These Terms and Conditions (“Terms”) govern the use of services provided by Durbly Fix It Logistics, LLC (“Company,” “we,” “us,” or “our”). By accessing our website, engaging in our transportation and logistics services, or entering into a contractual agreement with us, you (“Customer,” “Client,” or “User”) agree to abide by these Terms. If you do not agree, please discontinue use of our services immediately.

1. Services Provided

Durbly Fix It Logistics, LLC offers freight transportation, logistics management, last-mile delivery, and related services. We reserve the right to refuse service, modify offerings, or discontinue services at any time without prior notice.

2. Customer Obligations

By using our services, you agree to:

• Provide accurate and complete information for shipping and logistics purposes.

• Comply with all applicable laws and regulations related to transportation and logistics.

• Not use our services for illegal activities, fraudulent purposes, or transportation of prohibited goods.

• Ensure timely payment for services rendered.

Failure to adhere to these obligations may result in service cancellation, legal action, or additional fees.

3. Payment Terms & Cancellation Policy

• All invoices must be paid in full by the due date specified. Late payments may be subject to penalties or service suspension.

• Customers may cancel orders before shipment processing begins. Cancellation after processing may incur a fee.

• We reserve the right to withhold services until full payment is received.

4. Liability and Disclaimer of Warranties

• We strive to provide reliable and timely transportation services; however, we are not liable for delays caused by factors beyond our control, such as weather, traffic, strikes, government regulations, or third-party errors.

• We are not responsible for lost, damaged, or stolen shipments unless explicitly stated in a written agreement or covered under applicable insurance.

• All services are provided “as is” without any express or implied warranties.

5. Copyright & Intellectual Property

All content, branding, and materials on our website and promotional materials are the exclusive property of Durbly Fix It Logistics, LLC. Customers may not copy, distribute, or modify our intellectual property without written consent.

6. User Conduct

Users of our website and services agree not to:

• Engage in fraudulent, abusive, or illegal activities.

• Post or share false, misleading, or harmful content.

• Use our platform for spamming, promotions, or unauthorized advertisements.

• Attempt to interfere with our website or security measures.

Violations may result in legal action and termination of services.

7. Account Termination

We reserve the right to disable, suspend, or terminate user accounts or services if:

• A user violates these Terms.

• Payment obligations are not met.

• Fraudulent activity is suspected.

8. Indemnification

You agree to indemnify and hold harmless Durbly Fix It Logistics, LLC, its affiliates, employees, and partners from any claims, damages, or liabilities resulting from your use of our services or violation of these Terms.

9. Dispute Resolution & Governing Law

• Any disputes arising from these Terms shall be resolved through negotiation, mediation, or arbitration in California, USA.

• These Terms are governed by the laws of the State of California.

• If legal action is necessary, it shall be filed in an appropriate court within California.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect upon posting to our website. Continued use of our services constitutes acceptance of the revised Terms.

11. Contact Information

For questions or concerns about these Terms, contact us at: